Abstract

LOPEZ-FRANCO, Nora C.; VALDEZ-CEPEDA, Ricardo D.; TORRES-ROMERO, Adriana I.  and  MILBURN-DIAZ, Aarón. Employees’ performance in a Mexican government agency depends on satisfaction with feedback. Acta univ [online]. 2019, vol.29, e1976.  Epub Dec 01, 2019. ISSN 2007-9621.  https://doi.org/10.15174/au.2019.1976.

Knowledge on the impact of feedback orientation measures and the effect of satisfaction with feedback on performance is scarce. Therefore, the aims of this study were: to identify the influences of feedback utility, accountability, self-efficacy and social awareness on satisfaction with feedback; and to define the effect of satisfaction with feedback on performance through regression analyses for the case of employees of a Mexican government agency. Then, two questionnaires were designed and applied. The first one considered the feedback orientation scale and 76 employees. The second questionnaire involved measures of in-role behavior and five managers. Almost 87% of the employees’ satisfaction with feedback variation is explained by the direct additive effects of utility, accountability, self-efficacy, and social awareness. The employees’ performance variation depends on satisfaction with feedback.

Keywords : Feedback utility; accountability; self-efficacy; social awareness; feedback orientation scale; satisfaction with feedback.