Abstract

MIRANDA-LORA, América Liliana et al. Satisfaction with medical care of children and adolescents with acute lymphoblastic leukemia: experience in Mexico with patients affiliated with the Seguro Popular insurance program. Bol. Med. Hosp. Infant. Mex. [online]. 2012, vol.69, n.3, pp.233-241. ISSN 1665-1146.

Background. Satisfaction is part of the evaluation of the quality of care and refers to the perception of the coverage of health needs. The aim of this study was to identify the level of satisfaction with care received by pediatric patients with ALL in Mexico affiliated with the Seguro Popular insurance program. Methods. The first phase of this study was a review of the literature about satisfaction with medical care of pediatric patients with cancer. The second phase consisted of family interviews of pediatric ALL patients in 20 hospitals supported by the Seguro Popular insurance program. Results. The literature review found limited information on satisfaction with the care of children with cancer; nevertheless, we observed that families, in general, are satisfied with the health care, and communication with the health team is the most relevant factor. When assessing patient satisfaction of families affiliated with the Seguro Popular insurance program, we observed strengths in the areas of care and information received by patients and families. We identified improvement opportunities in the quality of care in relation to waiting times and understanding of information provided; 91.9% of respondents are completely or partially in agreement that the Seguro Popular insurance program has helped to improve the quality of health care provided by the medical units. Conclusions. Families of pediatric ALL patients affiliated with the Seguro Popular insurance program are satisfied with the delivery of health care; however, some improvement opportunities in the quality of care were detected.

Keywords : patient satisfaction; acute lymphoblastic leukemia; children and adolescents.