Abstract

SOTO HERNANDEZ, Diego; SILVA CASTELLANOS, Miguel  and  CRUZ MELENDEZ, Christian. Perception of e-Government and ICT. The Case of Mezcal Exporters in Oaxaca (Mexico), 2021. Revista Col. San Luis [online]. 2022, vol.12, n.23, 00032.  Epub May 27, 2024. ISSN 2007-8846.  https://doi.org/10.21696/rcsl122320221437.

The objective of this research is to know the perception of mezcal exporters in Oaxaca (Mexico) about electronic government as a management tool. To achieve the objective, an exploratory and cross-sectional qualitative research was implemented. To collect the information, a semi-structured interview was used, through convenience sampling. Among the results, a positive perception was found towards the electronic government as an instrument to improve its export processes. However, exporters perceive the services as very basic and deficient, coupled with a lack of knowledge to use them. One finding is that the electronic government as a tool to promote the digitization of various economic sectors, as in this case, the management of mezcal export processes, is key to development, particularly when it is designed based on the real needs of exporters. and is accompanied by user training. It is concluded that not all the benefits of electronic government are being used, generating a loss of efficiency and effectiveness in export management.

Keywords : technology and social change; e-government; ICT’s; online services; mezcal.