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Horizonte sanitario
On-line version ISSN 2007-7459Print version ISSN 1665-3262
Abstract
HERNANDEZ-MORALES, Magdoly et al. Quality of Dental Services in People with no Social Security. Horiz. sanitario [online]. 2022, vol.21, n.3, pp.451-458. Epub Sep 01, 2023. ISSN 2007-7459. https://doi.org/10.19136/hs.a21n3.4731.
Objective:
Assess the quality of dental care among population with no social security treated in primary care units.
Material and methods:
An observational, descriptive, exploratory, and cross-sectional study was conducted to assess, through structure, process and results. Also, 86 clinical records, seven (7) medical offices, 168 users and 43 dentists were reviewed. Three checklists and a questionnaire were the tools used.
Results:
The total quality index was that of 69.73, while for structure, process and the result was 72.9%, 54.61 and 81.6 respectively. There is a lack of supplies, instruments, dental units and surplus of dentists, as well as technical and regulatory non-compliance.
Conclusions:
Comprehensive evaluation of quality of dental care through measuring the structure, processes, and results, enables to identify areas of opportunity and scientific evidence-based decision making.
Keywords : Quality of health care; Public health dentistry; Practice guidelines; Medical records; Healthcare.