Abstract

SOTELO ASEF, Jesús Guillermo  and  FIGUEROA GONZALEZ, Ernesto Geovani. The organizational climate and its correlation with the quality of service in a higher education institution. RIDE. Rev. Iberoam. Investig. Desarro. Educ [online]. 2017, vol.8, n.15, pp.582-609. ISSN 2007-7467.  https://doi.org/10.23913/ride.v8i15.312.

The purpose of this paper is to determine the relationship between organizational climate and quality of service perceived by workers of a higher secondary level institution, particularly two high school colleges in the state of Durango, Mexico. For the collection of information, the survey technique was used. The questionnaire "Measurement of government organizational climate using quality in the service as a parameter" was applied in the second semester of 2014 to teachers and administrators. The technique of statistical analysis of simple linear regression was used; the validity and fit of the model was reviewed; A regression equation was proposed and the analysis of assumptions was made. It is concluded that the correlation between both variables is positive and the linear regression model fulfills the assumptions for social science studies.

Keywords : organizational climate; quality of service; correlation.

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