Abstract

MORALES GARCIA, Manuel Higinio; LOPEZ, Reyna Felipe; LOPEZ ALVARADO, Miguel Ángel  and  CALDERON NEIRA, Jacqueline del Rocío. Administrative and management skills in dental practice. RIDE. Rev. Iberoam. Investig. Desarro. Educ [online]. 2023, vol.14, n.27, e563.  Epub Apr 12, 2024. ISSN 2007-7467.  https://doi.org/10.23913/ride.v14i27.1680.

The current dental practice requires professionals with administrative and managerial skills that allow them to provide a better service. Dental care is not only a medical care process, but there is a relationship between a professional service provider and a user, and in said interrelationship there is a sequence of consistent events between a need and a satisfyer where many factors depend. such as inputs, infrastructure and personnel, for said process to be effective. Objective: To identify the administrative and management skills that the dental professional possesses. Methodology: Exploratory, descriptive and cross-sectional study in a group of active professionals, establishing a sample size of 275 interviewees. Results: The importance of teamwork was determined by 35.6%, I consider that it is essential to achieve the objectives and goals. Regarding the knowledge of administrative aspects, 54.2% believe that they do not have any knowledge related to this area. only 10.18% establish planning in the processes of promotion and dissemination of services. Conclusions: The professional exercise implies that the dentist requires basic knowledge of administration to be able to streamline their processes and achieve a better performance in the exercise of their profession, to be competitive, innovative and entrepreneurial, so it is necessary to establish strategies aimed at training or train the dental professional with administrative knowledge, to strengthen their professional activity by providing quality and efficient services.

Keywords : business development; entrepreneurship; health services management; health leadership; dental marketing.

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