Objective:

To study the actions of SMEs based on the interrelation of their organizational elements with the management of corporate social responsibility.

Methodology:

A qualitative multi-case research design with a descriptive-explanatory scope was established, with data triangulation.

Results:

It was obtained that the CSR-Organization relationship implies a set of processes and situational interactions between the basic constructs of CSR and the organizational elements, as well as considering the complexity of the organization and its environment.

Limitations:

Because to the effects of the pandemic, only 8 SMEs with the Socially Responsible Company badge were investigated.

Conclusions:

SMEs must expand their radius of action in the area of ​​CSR at the different levels of the organization and interrelate them through a strategy that responds to the environment, for this, structures and leadership are essential. Future lines of research could deepen the interactions of SMEs with the economic, social and environmental environment, responding to the complexity of sustainable development.