Resumen

CABRALES-MARTINEZ, Rosa-Georgina et al. Evaluation of information provided to patients' relatives in an ambulatory pediatrics unit of a tertiary-care hospital. Bol. Med. Hosp. Infant. Mex. [online]. 2010, vol.67, n.2, pp.108-117. ISSN 1665-1146.

Background: There is a high degree of misinformation given to the relatives of patients treated in the Ambulatory Pediatrics Unit at the Hospital Infantil de México Federico Gómez. The factors that contribute to this problem are diverse. Therefore, the practice implications as inadequacies in physician/patient communication lead to poor knowledge about a patient's illness and treatment. Attempts to improve the delivery of information may improve patient satisfaction and treatment compliance. The aim of this study was to quantify the percentage of patients' relatives who know the diagnosis, prognosis, and treatment of the patient's principal illness. Methods: Using a face-validated questionnaire designed by the investigators, we inquired into the extent of information about the illness and treatment given to the relatives of patients attending the Ambulatory Pediatrics Unit at the Hospital Infantil de México Federico Gómez. Results: Only 81, 75, and 68% of the participants were able to name the patient's illness, the affected organ, and the prognosis, respectively. The therapeutic drugs were correctly named by 85% of the participants. Only 72% of the relatives of patients who previously underwent surgery knew the name of the surgical procedure and 66% were able to briefly describe the procedure. Conclusions: This study shows that communication between parents and pediatricians is limited. The implementation of new measures adapted to the individual case of each institution can contribute to improve the situation.

Palabras llave : patient information; patient participation; communication barriers; persuasive communication.