Objective:

Assess the quality of dental care among population with no social security treated in primary care units.

Material and methods:

An observational, descriptive, exploratory, and cross-sectional study was conducted to assess, through structure, process and results. Also, 86 clinical records, seven (7) medical offices, 168 users and 43 dentists were reviewed. Three checklists and a questionnaire were the tools used.

Results:

The total quality index was that of 69.73, while for structure, process and the result was 72.9%, 54.61 and 81.6 respectively. There is a lack of supplies, instruments, dental units and surplus of dentists, as well as technical and regulatory non-compliance.

Conclusions:

Comprehensive evaluation of quality of dental care through measuring the structure, processes, and results, enables to identify areas of opportunity and scientific evidence-based decision making.

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