Resumen

MUGGENBURG RODRIGUEZ VIGIL, María Cristina  y  RIVEROS-ROSAS, Angélica. Nurse-patient interaction and its repercussion to hospital care: Part II. Enferm. univ [online]. 2012, vol.9, n.2, pp.6-13. ISSN 2395-8421.

In order to deepen into the highly important topic nurse-patient interaction for the professional practice of nurses, a database search using the descriptors; nurse-patient interaction/communication, nurse healthcare satisfaction, and communication skills training, was conducted. As a result, three study axes were established; nurse-patient interaction/communication, care-derived quality and satisfaction, and communication skills training effectiveness. This review reveals that this topic has been extensively analyzed throughout time and among different countries. These studies have been related to quality in nursing services, and have motivated the design of strategies to develop and improve the nurse-patient interaction as an essential professional attitude. Furthermore, although these studies offer elements to support the research development in this area, some of them have shown limitations o deficiencies, as well as contradictory results, which should be considered by researchers interested in the design of studies related to this topic.

Palabras llave : Nurse-patient relations; nurse-patient communication; healthcare communication and satisfaction; nurse-patient communication training.