Resumo

BIEDMA-VELAZQUEZ, Lourdes  e  SERRANO-DEL-ROSAL, Rafael. Male physicians and female physicians, different medical styles: different users' satisfaction?. Salud pública Méx [online]. 2009, vol.51, n.4, pp.277-284. ISSN 0036-3634.

OBJECTIVE: To analyse differences in the satisfaction of health service users associated with the sex of the attending doctor. MATERIAL AND METHODS: Data obtained from the Primary Care Services User Survey (2005), part of a project regarding user satisfaction with the Andalusian Public Health Services. A bivariate analysis was conducted, the two variables being doctors´ sex and user satisfaction, as was an ANOVA, taking as a dependent variable the indicator of general satisfaction and as independent variables the characteristics of the individual and that of the system, including physician sex. RESULTS: In the bivariate analysis a relation was confirmed between doctors´ sex and satisfaction with the components of the health service received. Nevertheless, this influence disappears in the analysis of dependence, which includes sociodemographic and system variables. CONCLUSION: Differences between practices by male and female doctors are confirmed, but not the differences in general satisfaction with the service received.

Palavras-chave : patientsatisfaction; health; gender; primary health care; medical assistance.