Resumo

SATURNO-HERNANDEZ, Pedro J et al. Organizational capacity for continuous improvement of health services. Salud pública Méx [online]. 2015, vol.57, n.3, pp.275-283. ISSN 0036-3634.

While the Mexican health system has achieved significant progress, as reflected in the growing improvement in population health, heterogeneity in the quality of services and its impact on health in different population groups is still a challenge. The costs or poor quality represent about 20 to 40% of the health system's expenditure. We need to develop organizational capacity to implement quality management systems in order to identify, evaluate, prevent and eventually overcome the health system's challenges. A competency-based comprehensive strategy for training human resources is proposed including undergraduate and graduate education as well as continuing education, which will contribute to improve the quality function at the various levels of responsibility in the health system. The proposed strategy responds to the context of the Mexican health system, but it could be adapted to other systems and contexts.

Palavras-chave : human resources; quality; public health; public health services; Mexico.

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