Resumo

GONZALEZ RAMIREZ, Isabel Ximena  e  CUEVAS CAMPOS, Bastián. A Public Policy for Optimization of the Quality of Family Mediation in Latin America. Bol. Mex. Der. Comp. [online]. 2020, vol.53, n.158, pp.651-684.  Epub 14-Jan-2022. ISSN 2448-4873.  https://doi.org/10.22201/iij.24484873e.2020.158.15632.

This article deals with a public policy that uses a validated empirical methodology to optimize the quality of family mediation services provided by the State of Chile, which is a role model for Latin American countries. Experience that has been implemented, during the last seven years, through experimental research that serves for the evaluation and training of mediators. The use of this qualitative and quantitative methodology, has been improving its procedures and instruments of quality measurement year by year, allowing the Chilean State to offer sustainable solutions over time through high quality mediation processes, which evaluates the use of techniques in each of the components that make up each stage of the mediation process.

Palavras-chave : public policy; methodology; quality; mediación de alta calidad; que evalúan el family mediation.