Resumo

MORENO JAIMES, Carlos. Mexico City’s Metro Line 12: Crisis, Learning, and Institutional Change. Gest. polít. pública [online]. 2018, vol.27, n.3, pp.307-326.  Epub 16-Out-2020. ISSN 1405-1079.  https://doi.org/10.29265/gypp.v27i3.453.

This article analyzes, from the organization learning and institutional change perspectives, the crisis created by the suspension of Mexico City’s Metro line 12. What are the main learnings that could be derived from a complex and controversial event such as the interruption of line 12? To what extent a crisis like this can bring about useful institutional changes to deal with similar situations? I argue that the learning opportunities and institutional changes of a government that undergoes a severe crisis are scarce, mainly because reliable information regarding facts, causes and responsibilities is frequently absent. The article reviews two rival analytical perspectives that try to explain to what extent the emergence of critical events yield learning and substantial policy changes.

Palavras-chave : organizational learning; institutional change; public policy; government crisis; Mexico.

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