Resumo

LOZANO SANCHEZ, José Rogelio  e  VIVES VARELA, Tania. Ten basic points for handling conflict in educational scenarios. Investigación educ. médica [online]. 2012, vol.1, n.1, pp.40-42. ISSN 2007-5057.

This paper describes briefly scholastic mediation and its benefits in sensitizing the educational community in the conciliatory resolution of conflicts. It specifies the required characteristics of a successful mediator and delineates ten basic points that must be taken into account in the mediation process

Palavras-chave : Handling of conflicts; mediator; scholastic mediation; conflict resolution.