Resumo

PEDRAZA MELO, Norma Angélica. Job Satisfaction and Organizational Commitment of Human Capital in Performance in Higher Education Institutions. RIDE. Rev. Iberoam. Investig. Desarro. Educ [online]. 2020, vol.10, n.20, e005.  Epub 18-Nov-2020. ISSN 2007-7467.  https://doi.org/10.23913/ride.v10i20.595.

Education has a central role in the formation of human capital in nations, particularly for Mexico. The objective of this study was to analyze the relationship of practices in personnel management, such as the variables of job satisfaction, organizational commitment, competence of human capital and its effects on performance in higher education universities. The methodological design was approached with a quantitative approach, explanatory, non-experimental and transverse scope. Questionnaire was applied to senior management of public and private institutions, who agreed to respond to the instrument. A final sample of 84 respondents was formed. The model of structural equations was applied, using the partial least squares technique, to evaluate the relationships established in the hypotheses of this research. According to the results, it was determined that human capital and job satisfaction are two variables that contribute positively towards educational performance; determining that personnel management practices are valued, which are related to ensuring that employees have experience, skills and knowledge for their function, that they give their best effort, teamwork and learning is encouraged, that there is freedom of expression, recognition is given for a job well done, the possibility of applying their abilities and growing in the organization, the suggestions they present are taken into account, since this contributes to improving the institutional image, the quality of educational processes and services, the quality training of students, as well as the achievement of academic objectives and indicators. As far as I can conclude, these findings are important for educational management to contemplate, in the design of their human resources management practices, strategies that favor enhancing the skills of their employees and their job satisfaction, this in the interest of improving their educational performance.

Palavras-chave : academic quality; educational performance; teaching; higher education; university.