Resumo

LOERA BURNES, Edmundo  e  SALAZAR ADAMS, Alejandro. Human resources management in the water utilities of Hermosillo and Mexicali. Estud. front [online]. 2017, vol.18, n.36, pp.25-53. ISSN 2395-9134.  https://doi.org/10.21670/ref.2017.36.a02.

This paper studies how the Human Resources Management Systems (HRMS) influence the performance of water utilities in Mexico. The differentiated performance of the water utilities of the cities of Hermosillo and Mexicali were compared to their HRMS characteristics through the analysis of four categories: 1) Hiring policies, 2) Development and training, 3) Salaries, benefits and incentives, and 4) Sanctions systems. The main differences between these utilities are on categories 2 and 3, where Mexicali shows greater levels. The study provides a vision of water utilities from the point of view of HRMS, which has not been taken into account in previous research. Although Mexicali provides its workers with better training and incentives, it is observed that the influence of local governments and the excessive power of unions have led to weak HRMS that affect the performance of water utilities.

Palavras-chave : human resources management system; water utilities; efficiency; patrimonialism; performance.

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