Resumo

TORRES HERNANDEZ, Zacarías  e  YARTO SANCHEZ, Manuel Antonio. An indicator of continuous improvement. Investig. adm. [online]. 2007, vol.36, n.100, pp.89-108.  Epub 06-Maio-2024. ISSN 2448-7678.

The present work describes several approaches of continuous improvement. This study proposes an implementation model of continuous improvement and the establishment of a key performance indicator for continuous improvement for all organizations throu gh the TOYA index.

Palavras-chave : Continuous improvement; Kaizen; small group improvement activities; TOYA index.