Resumo

GONZALEZ ROSAS, Erika Lourdes; CARRION GARCIA, Andrés  e  PALACIOS MARQUES, Daniel. The Competences Leadership and the EFQM. Investig. adm. [online]. 2015, vol.44, n.116. ISSN 2448-7678.

The aim of the research was to identify the degree of association between the directive competences and leadership criteria on the key results of the EFQM (European Foundation for Quality Management). To achieve this objective, three measuring instruments, designed by experts in the field were used. The instruments were applied to 149 entrepreneurs in the tourism sector of the city of Guanajuato and validated by specialized statistical tests. The results indicate that, globally, there is a significant and positive relationship between the criteria of leadership and management skills on key results in the organizations studied. However, when analyzing the association of each of the components of the criteria for leadership and management skills on key results, correlation coefficients were obtained under 0.50.

Palavras-chave : Leadership; competences; results and EFQM.

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